Effective date: 9/22/2025
This Privacy Policy explains how Glenns Villa (“we,” “us,” or “our”) collects, uses, and protects your information when you visit glennvilla.com and when you contact us at enquiry@glennsvilla.com.
1) Who We Are
- Business name: Glenns Villa
- Website: glennvilla.com
- Contact email: enquiry@glennsvilla.com
We are the data controller for personal information collected through our website and direct communications.
2) Information We Collect
We collect information you provide directly and information collected automatically:
Information you provide
- Name, email address, phone number
- Booking details, stay preferences, special requests
- Messages sent via our contact forms or email (including attachments you choose to send)
Information collected automatically
- Device, browser, and operating system information
- IP address, general location (country/region), date/time of visit
- Pages viewed and interactions on the site
- Cookies and similar technologies (see Section 7)
If you book through a third-party platform, that platform may share necessary booking details with us to confirm and manage your stay.
3) How We Use Your Information
We use your information to:
- Respond to enquiries and provide customer service
- Prepare quotes, confirm bookings, and manage reservations
- Personalize your experience and communicate important updates
- Maintain website security and prevent fraud or abuse
- Analyze website performance and improve our services
- Comply with legal obligations and enforce our terms
4) Legal Bases for Processing (GDPR, where applicable)
- Contract: To process enquiries, reservations, and provide services you request
- Legitimate interests: Site security, service improvement, analytics, fraud prevention
- Consent: Where required for cookies/marketing; you can withdraw consent at any time
- Legal obligation: Records and compliance requirements
5) Sharing Your Information
We do not sell your personal information. We may share it with:
- Service providers (e.g., website hosting, email, analytics, payment, booking tools) who process data on our behalf under confidentiality agreements
- Legal/authorities when required by law or to protect our rights, property, or users
- Successors in the event of a merger, acquisition, or similar corporate change
6) Data Retention
We keep personal information only as long as necessary for the purposes above, including legal/accounting requirements and dispute resolution. When no longer needed, we securely delete or anonymize it.
7) Cookies & Similar Technologies
We use cookies to operate and improve the site (e.g., remembering preferences, security, analytics).
- You can control cookies via your browser settings. Disabling some cookies may affect site functionality.
- If we use analytics (e.g., privacy-aware analytics or similar tools), they may collect aggregated usage data to help us understand traffic and performance.
If required in your region, we will display a cookie notice to obtain consent.
8) Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Review their policies before providing personal information.
9) Payments & Bookings
If payments or bookings are handled by third-party processors or platforms, your information will be processed according to their privacy policies as well. We receive only the details necessary to confirm and manage your reservation.
10) Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure.
11) Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Data portability (receive a copy in a commonly used format)
To exercise these rights, contact enquiry@glennsvilla.com. We may need to verify your identity before fulfilling your request.
12) U.S. State Privacy Notices (e.g., CCPA/CPRA, where applicable)
If you are a California resident, you may request:
- Disclosure of the categories and specific pieces of personal information collected
- Deletion of personal information (subject to legal exceptions)
- Information about disclosures for business purposes
We do not sell personal information. To submit a request, email enquiry@glennsvilla.com.
13) International Transfers
If you are outside the country where our services are provided, your information may be transferred to and processed in other countries with different data protection laws. We take steps to ensure appropriate protections are in place.
14) Children’s Privacy
Our services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us to request deletion.
15) Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective date” above will be updated and the revised policy will apply upon posting.
16) Contact Us
For questions, privacy requests, or concerns, contact:
Glenns Villa
Email: enquiry@glennsvilla.com
Website: glennvilla.com